Refund and Return Policy for Rysamavel Toys

Effective Date: November 27, 2024

At Rysamavel, we strive to ensure that our customers are completely satisfied with every purchase. Our Refund and Return Policy is designed to provide you with a seamless and transparent process in case you need to return or exchange a product. We understand that sometimes things don’t go as planned, and we are here to help!

Please read our policy below to understand the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

You may return an item purchased from Rysamavel.com under the following conditions:

  • Return Period: You have 30 days from the date you received your order to initiate a return. After this period, we unfortunately cannot offer a return or refund.
  • Condition of Products: To qualify for a return, products must be unused, unopened, and in their original packaging. If the item is damaged, used, or has been opened, we reserve the right to deny the return.
  • Non-returnable Items: The following items are non-returnable:
    • Customized or personalized products
    • Products that have been opened or used
    • Items purchased as part of a special promotion or clearance sale

2. How to Return an Item

If you are not satisfied with your purchase and meet the eligibility criteria, you can initiate a return by following these steps:

  • Contact Us: Reach out to our customer support team at info@rysamavel.com or call our hotline at (785) 798-2573. Provide your order number, the product you wish to return, and the reason for the return.
  • Return Instructions: Our customer support team will provide you with detailed instructions for returning the item, including a return authorization number (RAN) and a pre-paid return shipping label (if applicable). Please keep the tracking number for your return shipment.
  • Packaging: Ensure that the product is securely packaged in its original packaging to prevent damage during transit. Items returned without the original packaging may be subject to a restocking fee or not accepted.

3. Refund Process

Once your return has been received and inspected by our team, we will process your refund. Here’s what to expect:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, PayPal, or another payment service, the refund will be processed back to that account.
  • Processing Time: After we receive your return, it typically takes 5-7 business days to process your refund. Depending on your bank or payment provider, it may take an additional 5-10 business days for the funds to reflect in your account.
  • Partial Refunds: If the product is returned in used or damaged condition, we reserve the right to issue a partial refund or deny the return.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, please contact us immediately. We will work with you to resolve the issue, either by offering a replacement or a refund. To process a claim for a damaged or defective product, please:

  • Notify Us: Contact our customer service team at info@rysamavel.com or (785) 798-2573 within 48 hours of receiving the damaged or defective item.
  • Provide Evidence: Please send us clear photos of the damaged or defective product along with the original packaging, including the box and any packing material. This will help us process your return faster.
  • Return Shipping: We will provide you with a prepaid shipping label for the return of a defective or damaged product. In most cases, the return shipping for these items will be free of charge.

6. Shipping Fees

  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. In such cases, Rysamavel will cover the cost of return shipping.
  • Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (such as sending the wrong item or a defective product).

7. Restocking Fees

In some cases, Rysamavel may charge a restocking fee for returned items that are opened, used, or not in original condition. This fee will be deducted from your refund amount. Restocking fees typically range from 10% to 20% of the product price, depending on the condition of the item upon return.

8. Contact Information

If you have any questions or need assistance with a return or refund, please contact our customer support team. We are happy to help!

Conclusion

We value your satisfaction at Rysamavel, and our Refund and Return Policy is here to ensure that you are fully supported throughout your shopping experience. If you are ever unhappy with your purchase, please reach out to us—we are committed to resolving any issues quickly and effectively. Thank you for choosing Rysamavel for your child’s playtime!